This policy applies to users of Spritely’s Application, Services or Site. The definitions in this Policy are consistent with the “Key Terms” used in the Terms & Conditions
Collection of Information Spritely Collects Information:
That you provide in the process of setting up using the Application, Services or Site
Information you include on your Profile (including but not limited to name, e-mail, phone number, login name and password, address, payment or banking information, government identification numbers, birth date, photo, personal interests)
Information about vehicle or insurance (for City Experts)
Direct contact with Spritely (including customer service inquiries)
Direct contact with other Members (City Experts to Clients)
Created when using the Services (including but not limited to location, contracts between City Experts and Clients, usage and device information)
Location information as determined through GPS, IP address or WiFi. Spritely collects information when the Application is running in the foreground (open and on screen) or in the background (open but not on screen) on your device
Ratings and comments of City Experts.
Transaction information related to use of Services, including but not limited to the date and time the Service was provided, amount charged, and distance travelled.
Information from the device you are using including but not limited to hardware models, operating systems and versions, software, preferred languages, advertising identifiers, serial numbers and mobile network information.
Any information shared through the Chat function.
From Third Party **sources
Social media sources including but not limited to Facebook, Google *** or other websites that you have used to create your Profile.
Insurance providers (for City Experts).
Financial service providers (for City Experts).
Use of Information
Spritely uses information:
To enhance the safety and security of our City Experts and Clients
To process payments for Services
Enable features that allow you to share information with other Members, including ratings, locations, etc.
For troubleshooting software issues
For conducting data analysis, testing and research
To monitor and analyze usage and activity trends
For customer support
To enable communications between City Experts and Clients
For legal proceedings to investigate or address disputes relating to the Services, or as otherwise allowed by applicable law
SPRITELY DOES NOT SELL OR SHARE YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR THIRD PARTY DIRECT MARKETING PURPOSES.
Cookies and Third Party Technologies
Of Authenticating users
Remembering user preferences and settings
Determining the popularity of content
Analyzing site traffic and trends
Information Sharing and Disclosure
Spritely may share information with:
As a Client, we may share your name, pickup and/or dropoff locations and any information you have included in your Profile with City Experts.
As a City Expert, we may share information with your riders including your name and photo, vehicle make and model, license place, location, rating, and any information you have included in your Profile.
The general public when you submit content to a public forum
Information you share on public forums including blogs, social media or other features on the Site or Application.
With Spritely’s subsidiaries and affiliates
In order to provide Services or conduct data processing.
Law enforcement officials, government authorities, or other third parties as necessary
In order to enforce the Terms of Service or other policies if we believe it is required by application law, regulation, operating agreement, legal process or governmental request.
This includes sharing your information with others in connection with any merger, sale of company assets, consolidation or restricting, financing, or acquisition of all or a portion of our business by another company.
Information Retention and Deletion
Spritely retains information while your Profile remains active, unless you request deletion of your information or Profile. In some cases we may retain certain information from your even if you delete your Profile:
If there is an unresolved issue relating to your Profile, including but not limited to an outstanding credit or unresolved dispute.
If we are required to by applicable law.
If it is necessary for legitimate business interests including but not limited to fraud prevention, or enhancing Member’s safety and security.
Spritely allows Members to edit their privacy settings through:
In-app privacy settings
Allows Members to set or update location, contact sharing preferences and notification preferences.
Most mobile platforms have defined certain types of device data that Applications cannot access without your consent.
In-app ratings pages
After each Contract is complete, the Clients will be able to rate and comment on City Experts and vice versa
You may opt out of receiving promotional e-mails from Spritely by following the instructions in those messages.
If you do opt out, Spritely may still send you non-promotion e-mails, such as receipts for your Contracts or information about your Profile.
Updates to This Policy
If Spritely updates this Policy it will inform all active Members with a Profile. To the extent permitted under applicable law, by using our services after such notice, you consent to our updated Policy.